eq999 Privacy Policy
At eq999, protecting the personal data of every player in Bangladesh is a foundational commitment — not an afterthought. This Privacy Policy explains precisely what data we collect, how we use it, who we share it with, and the rights you hold over your own information at every stage of your relationship with the eq999 platform.
Contents
- 1. About This Policy
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. How We Use Your Data
- 6. Legal Basis for Processing
- 7. Data Sharing
- 8. International Transfers
- 9. Data Retention
- 10. Cookies & amp; Tracking
- 11. Your Rights
- 12. Children's Privacy
- 13. Security Measures
- 14. Third-Party Links
- 15. Policy Changes
- 16. Contact Us
Last updated: 1 January 2026
Summary: eq999 collects only the personal data necessary to operate a safe, fair, and legally compliant betting and casino platform for players in Bangladesh. We do not sell your personal data to third parties. We retain your data only for as long as necessary and protect it with industry-standard security controls. You have the right to access, correct, and request deletion of your data at any time by contacting [email protected].
1. About This Policy
This Privacy Policy ("Policy") describes how eq999 ("eq999", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "Player", "Account Holder") who access or use the eq999 online betting and casino platform available at https://eq999.io (the "Platform").
This Policy applies to all personal data processed in connection with your use of the Platform, including data submitted during account registration, identity verification, payment processing, customer support interactions, and general browsing activity on the eq999 website.
By creating an eq999 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns about how your data is handled, please contact us using the details set out in Section 16 before continuing to use the Platform.
This Policy should be read alongside the eq999 Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference into this document.
2. Data Controller
For the purposes of this Privacy Policy, eq999 acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, eq999 determines the purposes and means by which personal data is processed.
All data protection enquiries, subject access requests, and requests to exercise your data rights should be directed to the eq999 Data Protection team via the contact details provided in Section 16 of this Policy. We will acknowledge all written requests within five business days and provide a substantive response within 30 calendar days.
3. Data We Collect
eq999 collects the minimum personal data necessary to deliver a secure and compliant gambling service. The categories of personal data we collect are described below.
3.1 Registration & Account Data
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used to verify that you meet the 21+ minimum age requirement).
- Residential address, city, and postal code within Bangladesh.
- Mobile phone number registered in Bangladesh.
- Email address (used for account communications and security alerts).
- Username and encrypted password hash.
3.2 Identity Verification (KYC) Data
- Copies of government-issued photo identification (National ID card, passport, or driving licence).
- Proof of residential address documents (utility bill, bank statement, or equivalent dated within three months).
- Confirmation of payment method ownership (bKash, Nagad, Rocket, or Upay account documentation).
- Selfie photographs submitted as part of liveness verification where required.
3.3 Financial & Transaction Data
- Deposit and withdrawal transaction records, including amount, date, time, and payment method reference.
- Mobile financial service (MFS) account numbers associated with bKash, Nagad, Rocket, or Upay transactions.
- Bonus and promotional credit history linked to your account.
- Account balance history and wagering activity records.
3.4 Gambling Activity Data
- Betting history, including markets selected, stake amounts, odds accepted, and settlement results.
- Casino game session logs, including game titles, session duration, bet amounts, and outcomes.
- Login and logout timestamps, session durations, and responsible gaming tool usage records.
3.5 Technical & Device Data
- IP address and approximate geographic location derived from IP data.
- Device type, operating system, browser type, and version.
- Device identifiers and unique device fingerprint data used for fraud prevention.
- Pages visited, features used, and navigation patterns on the eq999 Platform.
3.6 Communications Data
- Records of all communications between you and the eq999 customer support team, including live chat transcripts, email correspondence, and support ticket content.
- Responses to surveys or feedback requests where you have chosen to participate.
Special Category Data: eq999 does not intentionally collect special category data (such as health, biometric, or political data) in the course of normal platform operations. Where responsible gaming monitoring generates inferences about behavioural patterns, these are processed solely for the purpose of player protection and are not shared for any other purpose.
4. How We Collect Your Data
eq999 collects personal data through the following channels and mechanisms:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotion.
- Automatically — when you access the Platform, we collect technical and device data through cookies, server logs, and similar tracking technologies as described in Section 10.
- From payment service providers — bKash, Nagad, Rocket, and Upay provide transaction confirmation data necessary to credit deposits and process withdrawals to your account.
- From identity verification providers — where eq999 uses a third-party KYC service to assist with document verification, that provider may return verification status data to eq999.
- From fraud prevention services — third-party fraud detection tools may provide risk signals based on device, behavioural, or transaction pattern analysis.
5. How We Use Your Data
eq999 uses the personal data it collects for the following clearly defined purposes:
| Purpose | Data Categories Used |
|---|---|
| Creating and managing your player account | Registration data, KYC data |
| Verifying your identity and age (21+ requirement) | KYC data, date of birth |
| Processing deposits and withdrawals in BDT | Financial data, payment method data |
| Delivering betting and casino services | Gambling activity data, account data |
| Responsible gaming monitoring and intervention | Gambling activity data, financial data |
| Fraud detection and prevention | Technical data, financial data, device data |
| Customer support and dispute resolution | Communications data, account data, transaction data |
| Sending account security notifications | Contact data, technical data |
| Sending promotional communications (where opted in) | Contact data, gambling activity data |
| Platform analytics and service improvement | Technical data, navigation data (anonymised) |
eq999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required by fraud prevention or responsible gaming obligations. In such cases, you have the right to request human review of any automated decision by contacting [email protected].
6. Legal Basis for Processing
eq999 processes your personal data only where a valid legal basis exists. The legal bases applicable to our processing activities are as follows:
- Contractual necessity — processing required to fulfil our obligations to you under the eq999 Terms & Conditions, including account management, payment processing, and service delivery.
- Legal obligation — processing required to comply with anti-money laundering (AML) obligations, age verification requirements, and fraud prevention duties.
- Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, service analytics, and service improvement, where these interests are not overridden by your privacy rights.
- Consent — where you have given explicit consent, for example when opting in to receive promotional communications from eq999. You may withdraw consent at any time by contacting [email protected].
7. Data Sharing & Disclosure
eq999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the circumstances described below, and only to the minimum extent necessary for each purpose.
7.1 Service Providers & Processors
eq999 engages a limited number of carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include: payment processing partners (bKash, Nagad, Rocket, Upay), identity verification and KYC service providers, fraud detection and cybersecurity vendors, cloud hosting and infrastructure providers, and customer support platform operators. All third-party processors are bound by data processing agreements that require them to apply appropriate security measures and use personal data only for the purposes we specify.
7.2 Game Providers
Casino game providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive limited technical session data (such as player session tokens and stake values) necessary to deliver their games within the eq999 Platform. These providers do not receive your full personal profile and are contractually prohibited from using game session data for purposes beyond game delivery and dispute resolution.
7.3 Legal & Regulatory Disclosure
eq999 may disclose personal data to law enforcement authorities, regulators, or other governmental bodies where required to do so by applicable law, court order, or where we believe disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity. In such circumstances, eq999 will disclose only the minimum data required to satisfy the legal obligation.
7.4 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of the eq999 business, your personal data may be transferred to the acquiring entity as part of that transaction. eq999 will notify registered players of any such transfer via the email address associated with their account, and the acquiring entity will be required to honour the terms of this Privacy Policy or obtain fresh consent where required.
8. International Data Transfers
The eq999 Platform primarily serves players located in Bangladesh, and we endeavour to store and process personal data within data centres that meet appropriate security standards. Where it is necessary to transfer personal data to service providers or infrastructure located outside Bangladesh — for example, in connection with cloud hosting or game provider services — eq999 ensures that such transfers are protected by appropriate contractual safeguards, including data processing agreements that impose obligations equivalent to those required under this Privacy Policy.
If you have concerns about the international transfer of your personal data, please contact us at [email protected] and we will provide further details relevant to your specific situation.
9. Data Retention
eq999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The general retention periods applied by eq999 are as follows:
- Active account data — retained for the duration of your account's active status and for a period of five years following permanent account closure.
- KYC and identity verification documents — retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping obligations.
- Financial transaction records — retained for a minimum of five years following the date of each transaction.
- Customer support communications — retained for three years from the date of the communication, unless the communication is relevant to an open dispute or investigation.
- Technical and device data (server logs) — retained for 12 months from the date of collection, after which they are anonymised or deleted.
- Marketing preferences and consent records — retained for the duration of active consent and for 12 months following withdrawal of consent.
Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes without constituting personal data.
10. Cookies & Tracking Technologies
The eq999 Platform uses cookies and similar tracking technologies to ensure the correct functioning of the website, remember your preferences, maintain your authenticated session, and gather anonymised analytics data that helps us improve the Platform experience for all players in Bangladesh.
10.1 Types of Cookies We Use
- Strictly Necessary Cookies — essential for the operation of the Platform, including session management, authentication tokens, and security controls. These cannot be disabled without impairing Platform functionality.
- Functional Cookies — used to remember your preferences such as language settings, display preferences, and recently visited game categories.
- Analytics Cookies — used to collect anonymised data about how players navigate the Platform, which pages are most visited, and where technical errors occur. This data is used solely to improve the Platform and is not linked to your personal profile.
- Fraud Prevention Cookies — used to detect and prevent fraudulent activity, including the identification of devices associated with known fraudulent behaviour or multiple account creation.
10.2 Managing Cookies
You may control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications before a cookie is set. Please note that disabling certain cookies may affect the functionality of the eq999 Platform, including your ability to maintain an authenticated session. Strictly necessary cookies cannot be disabled through browser settings without preventing your access to the Platform entirely.
Note: eq999 does not use cookies to serve third-party advertising or to build advertising profiles about you. Cookies on the eq999 Platform are used exclusively for operational, security, and internal analytics purposes.
11. Your Data Rights
As a registered player on the eq999 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected]. eq999 will respond within 30 calendar days. We may need to verify your identity before processing your request.
Your Data Rights
eq999 respects and upholds the following data protection rights for every registered player on the Platform.
Right of Access
You may request a copy of all personal data that eq999 holds about you, together with information about how that data is being used and with whom it has been shared.
Right to Rectification
If any personal data eq999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request that eq999 delete your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Right to Restriction
You may ask eq999 to restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Right to Portability
Where processing is based on your consent or a contract, you may request that eq999 provide your personal data in a structured, commonly used, machine-readable format.
Right to Withdraw Consent
Where eq999 processes your data on the basis of your consent — such as for marketing communications — you may withdraw that consent at any time by contacting [email protected].
12. Children's Privacy
The eq999 Platform is strictly intended for adults aged 21 years and older. eq999 does not knowingly collect personal data from any person under the age of 21. If we become aware that a registered account belongs to a person under the minimum age, that account will be immediately suspended, all balances will be forfeited in accordance with the eq999 Terms & Conditions, and any personal data associated with that account will be deleted in accordance with our data retention policy.
If you have reason to believe that a person under 21 has registered an account on the eq999 Platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
13. Security Measures
eq999 applies a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Transport Layer Security (TLS/SSL): All data transmitted between your browser or device and the eq999 Platform is encrypted using TLS 1.2 or higher, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
- Data Encryption at Rest: Sensitive personal data stored in eq999 databases — including KYC documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
- Access Controls: Access to personal data held by eq999 is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit.
- Password Security: Account passwords are stored using one-way cryptographic hashing. eq999 never stores or transmits passwords in plain text.
- Fraud Detection Systems: Automated systems monitor account activity for indicators of fraudulent behaviour, account takeover attempts, and unusual transaction patterns on a continuous basis.
- Regular Security Assessments: eq999 conducts periodic security reviews and vulnerability assessments of its Platform infrastructure to identify and remediate potential weaknesses.
While eq999 applies all reasonable and proportionate security measures, no online platform can guarantee absolute security. You play an important role in keeping your account safe by maintaining the confidentiality of your login credentials and reporting any suspected unauthorised access to [email protected] without delay.
14. Third-Party Links
The eq999 Platform may contain references to third-party game providers or payment services (such as bKash, Nagad, Rocket, and Upay) in the context of describing available services. This Privacy Policy applies only to the eq999 Platform itself. eq999 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you use in connection with your eq999 account. Payment service providers in particular operate under their own terms and privacy policies, which govern the data they collect and process independently of eq999.
15. Changes to This Privacy Policy
eq999 may update or revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date displayed at the top of this page. For significant changes that materially affect how we use your personal data, we will provide prior notice to registered players via the email address associated with their account or via a prominent in-platform notification.
Your continued use of the eq999 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a revised Policy, you should stop using the Platform and request account closure by contacting [email protected].
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way eq999 handles your personal data, please contact our Data Protection team using the details below. All enquiries will be handled confidentially and acknowledged within five business days.
Data Protection Enquiries:
Support Email: [email protected]
Support Hours: 24 hours a day, 7 days a week, 365 days a year — including all public holidays in Bangladesh.
Please include your registered account username, the nature of your enquiry, and any relevant transaction or account reference numbers to help us locate your records and respond as efficiently as possible.
Governing Language: This Privacy Policy is written in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail at all times.
How eq999 Protects Your Privacy
A summary of the core privacy and security commitments that underpin every player's experience on the eq999 platform in Bangladesh.
No Data Selling
eq999 never sells, rents, or trades your personal data to third parties for marketing or commercial gain. Your data is used solely to operate your account and deliver the services you signed up for.
SSL Encryption
All data transmitted between your device and the eq999 Platform is protected by TLS/SSL encryption. Sensitive account and payment data is also encrypted at rest within our secure infrastructure.
Defined Retention Periods
eq999 retains your personal data only for as long as legally required or operationally necessary. Financial and KYC records are held for five years post-closure; technical logs are cleared within 12 months.
Your Rights Respected
Access, rectify, erase, or port your personal data at any time. Withdraw marketing consent in minutes. Submit a request to [email protected] and receive a substantive response within 30 days.
No Ad-Tracking Cookies
Cookies on the eq999 Platform are used exclusively for session management, security, and internal analytics. We do not deploy third-party advertising trackers or build cross-site behavioural profiles.
Minimum Data Collection
eq999 collects only the personal data that is genuinely necessary to register your account, verify your identity, process payments, and keep your account secure. Nothing more, nothing less.
Questions About Your Privacy?
Our support team is available 24/7, 365 days a year. If you have any concerns about your personal data or wish to exercise your data rights, we are always ready to help.