Responsible Gaming
at eq999 Bangladesh
eq999 is fully committed to providing a safe, fair, and controlled gambling environment for every player in Bangladesh. We believe that gaming should remain a source of entertainment — never a source of stress, financial hardship, or harm. Our player-protection tools are built directly into the platform so you stay in control at all times.
Playing Smart at eq999
Gambling at eq999 is designed to be an enjoyable leisure activity. We offer cricket betting, live casino, slots, and table games to thousands of players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. While the vast majority of our players engage with these products safely, we acknowledge that for a small number of individuals, gambling can develop into a harmful habit.
eq999 takes that responsibility seriously. Our Responsible Gaming framework is built around four core principles: informed play, player empowerment, early intervention, and access to professional support. Every tool described on this page is available to all registered players free of charge, at any time, directly through the platform or by contacting our 24/7 support team.
We encourage every player to set a clear budget before they start, treat losses as the cost of entertainment rather than a problem to chase, and take advantage of our built-in limit and time-out features to keep their play within comfortable boundaries. If at any point gambling stops feeling like fun, please use the tools below or reach out to our support team immediately.
Important Notice: Gambling can be addictive and may result in financial loss. Never gamble with money you cannot afford to lose. Never use gambling as a way to recover losses or solve financial difficulties. If you feel that gambling is negatively affecting your life, please contact our support team at [email protected] or use the self-exclusion tool immediately.
This page explains each of the responsible gaming tools available on eq999, outlines the warning signs of problem gambling, provides a brief self-assessment checklist, and lists external support organisations that can offer independent, confidential help to players in Bangladesh and internationally.
Quick Self-Check
Do you spend more than you planned when gambling on eq999?
Do you feel anxious, irritable, or restless when not gambling?
Have you borrowed money or sold assets to fund gambling?
Do you chase losses by placing more bets after losing?
Has gambling affected your relationships, work, or studies?
Do you feel the need to hide your gambling activity from others?
If you answered yes to any of the above, we encourage you to use the tools described below or contact our support team right away.
Core Responsible Gaming Features
eq999 provides a comprehensive suite of player-protection tools designed to give every player in Bangladesh full control over their gambling activity. All tools are free, immediate, and available around the clock.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will prevent any further deposits until the limit period resets. Limits take effect immediately when reduced and can only be increased after a mandatory cooling-off period, protecting you from impulsive decisions. Contact [email protected] to activate your deposit limit.
Loss Limits
Define the maximum amount you are willing to lose in a given period — daily, weekly, or monthly. When your net loss across all eq999 games reaches your preset threshold, your account will automatically prevent further wagering for the remainder of that period. This tool is particularly useful for players who want to budget their entertainment spend in BDT with precision.
Session Time Limits
Set a maximum continuous playing session duration. When your session reaches the time you have chosen, eq999 will display a clear on-screen notification reminding you that your session limit has been reached, and prompt you to take a break. This feature helps prevent the loss of track of time that is common in immersive gaming environments like live casino and slots.
Time-Out (Cool-Off)
Take a short break from gambling by activating a time-out period ranging from 24 hours to 6 weeks. During a time-out, your eq999 account remains open and accessible for account management purposes, but you will not be able to place bets, play casino games, or make deposits. The time-out cannot be reversed early once activated — this is intentional and protects your decision.
Self-Exclusion
If you feel that gambling is becoming a serious problem, you can request a full self-exclusion from the eq999 platform for a minimum period of 6 months, or permanently. During self-exclusion, your account is fully deactivated and you will not receive any marketing communications from eq999. To request self-exclusion, contact [email protected] immediately. We will action all self-exclusion requests within 24 hours.
Reality Check Reminders
Enable periodic pop-up notifications that remind you how long you have been playing and how much you have wagered during your current session. These reminders appear at intervals you set — every 30, 60, or 90 minutes — and include a prompt to review your session and decide whether to continue. Reality checks are proven to help players maintain perspective and stick to pre-set budgets.
Activating Your Protection Tools
All responsible gaming tools on the eq999 platform can be activated quickly and easily. Here is a step-by-step guide to setting up each protection feature on your account.
Log In to Your Account
Visit eq999.io and log in to your registered player account using your username and password. All responsible gaming settings are managed from within your personal account area.
Account AccessNavigate to Account Settings
Once logged in, go to your Account Settings or Player Profile section. Look for the "Responsible Gaming" or "Player Protection" sub-menu. All limit and exclusion tools are grouped here for easy access.
Settings MenuChoose Your Tool & Set Parameters
Select the tool you want to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion. Enter your preferred limit value or exclusion period. Reductions and exclusions take effect immediately.
Immediate EffectContact Support if Needed
If you cannot locate the settings in your account, or if you need to request self-exclusion urgently, contact our support team at [email protected]. Our team is available 24/7, 365 days a year and will action your request immediately.
24/7 SupportRecognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy recreational play.
Financial Warning Signs
Gambling with money earmarked for essential expenses such as rent, food, utilities, or school fees.
Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
Chasing losses — placing additional bets in an attempt to recover money already lost.
Consistently exceeding your intended gambling budget or self-imposed deposit limits.
Selling personal possessions or assets to obtain funds for gambling.
Behavioural & Emotional Warning Signs
Feeling restless, irritable, or anxious when not gambling, or when trying to cut down or stop.
Lying to family members, friends, or colleagues about the frequency or scale of your gambling.
Neglecting work, studies, family responsibilities, or social activities because of time spent gambling.
Using gambling as a way to escape from stress, depression, anxiety, or personal problems.
Making repeated unsuccessful attempts to control, reduce, or stop gambling without professional help.
Ask Yourself These Questions
These questions are designed to help you reflect honestly on your gambling habits. If you answer yes to two or more of the following questions, we strongly encourage you to use our responsible gaming tools or seek professional support.
Have you ever gambled with money that was intended to pay for rent, bills, food, or other essential household expenses?
Have you ever taken time off work, skipped school, or neglected important duties in order to gamble?
Have you ever felt the urge to return to gambling as soon as possible after a session in order to win back what you lost?
Have you ever felt depressed, guilty, hopeless, or ashamed following a gambling session?
Has a family member, partner, or close friend ever expressed concern about the amount of time or money you spend on gambling?
Have you ever borrowed money, sold items, or used savings specifically to fund your gambling activity?
Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short period?
Have you ever felt that gambling was the only way to solve a financial problem or relieve feelings of stress or unhappiness?
What to do if you answered yes: Contact the eq999 support team at [email protected], activate the self-exclusion tool on your account, and consider reaching out to one of the external support organisations listed in the section below. You are not alone, and help is always available.
Support & Help Resources
Whether you need help from the eq999 team directly or prefer to speak with an independent organisation, confidential support is always available. Reaching out is a sign of strength, not weakness.
eq999 Support Team
Our dedicated support team can help you activate any responsible gaming tool, process a self-exclusion request, or simply talk through your concerns in confidence.
Gamblers Anonymous
A worldwide fellowship of individuals who share their experience, strength, and hope with each other to solve their common problem with compulsive gambling. Meetings available globally.
GamCare
GamCare offers free information, advice, and support for people affected by problem gambling. Their trained advisers provide confidential help via chat, phone, and forum.
National Mental Health Help
If gambling-related stress is affecting your mental health, please reach out to a qualified mental health professional or your local healthcare provider in Bangladesh for personalised support.
Play Safely with eq999
eq999 is here to make sure your gaming experience in Bangladesh is always enjoyable, fair, and within your control. Explore our games, review our policies, or log in to manage your responsible gaming settings today.